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Final fantasy 14 mac client download#
As a result, some customers were able to download and play a pre-release build which suffered from performance problems. However, due to our miscommunication with retailers, the Mac version was made available earlier than intended. In order to address several issues prior to the Mac version’s release, we planned to conduct maintenance which would conclude on June 23rd at 6:00 PM (JST).
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■Premature release of the Mac version prior to completion of final maintenance
Final fantasy 14 mac client full#
Had we provided accurate information beforehand, I know many of you would not have purchased the Mac version, which is why we decided to offer full refunds. While the development and operations teams, as well as our entire company, were involved in this mistake, it was I who ultimately made the decision to release the Mac version under these circumstances and therefore bear sole responsibility, and I sincerely apologize to you all.īecause of this situation, many of you purchased a product which your Mac hardware could not run at even the minimum system requirements, resulting in insufficient performance, for which many of you have expressed your dissatisfaction. However, in the chaos leading up to the multi-platform launch of our expansion, we released incorrect requirements, which were not updated prior to the Mac version’s official release. Consequently, the system requirements which we should have released were not made available in time, which was a serious problem.Īlthough our development and QA teams tested the client on Mac hardware, because of our last minute efforts to improve performance and the possibility that system requirements might change, we decided to prepare several versions of these requirements, with the one to be released depending on the final result. Up until the official release of the Mac version on June 23rd, we were working to improve the client’s performance. I would like to explain in detail how this happened. I believe that the biggest problem with the Mac version release was the significant discrepancy between the performance of the product our development team produced and the expectations our customers had for it, which was due to the lack of information available on our product when sales commenced, as well as other issues. ■Insufficient communication of system requirements If you used game cards to purchase a subscription for use with the Mac version, once we have confirmed that you possess a Mac version license, we will refund your purchase. ◆Consultation Form Regarding Refunds for the Mac Version of FINAL FANTASY XIV Online However, should you have difficulty, please contact the Square Enix Support Center by filling out the following form: We have taken measures to ensure that this process goes smoothly regardless of how you purchased your copy. ◆Square Enix Online Store Refund Request Form for the Mac Version of FINAL FANTASY XIV Online If you purchased your copy from the Square Enix Online Store, please fill out the following form: Please note that the procedure will vary depending on the retailer. If you have purchased a copy of the Mac version of FINAL FANTASY XIV Online and wish to receive a refund, please contact the store or website from which you purchased it. However, as this will make for a rather long explanation, I think it best that we begin with refunds.Īfter careful consideration, due to the issues surrounding the Mac version, we have decided to offer a full refund to those who wish to receive one. I would like to discuss the various issues with the client and their underlying causes. We have received a great deal of feedback regarding the performance of the Mac version, as well as various problems which resulted from the information we provided prior to its release.
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Producer and Director Naoki Yoshida here.